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FAQ: How Esurance Handles Your Claim
How quickly will an appraiser inspect my car after I file an auto insurance claim?
An auto insurance claim can vary from minor to severe, and at Esurance we like to give every claim the individual attention it deserves. When processing an auto insurance claim, we do everything we can to settle your claim efficiently. To help speed the adjustment process, we dispatch appraisers only when necessary.
We've found that, in most cases, repairs can be finished more quickly if one of the Esurance Direct Repair Program body shops located near you performs an immediate appraisal. You can take your car anywhere you like, as long as the facility can provide a repair estimate.
However, if you don't have a preferred body shop, we can help you locate a shop that's close to your home or work with one of the many shops around the country that are affiliated with Esurance.
Estimates written by shops affiliated with us are free. Our appraisers review these estimates online and then send them electronically to your claims representative for payment. If you choose to have your vehicle repaired at one of the shops affiliated with us, it's likely that you'll get your car back faster.
Your time is precious. That's why we look for the most efficient ways to appraise your car. An auto insurance claim is often processed within just 15 days, which means you'll receive your claims check in no time. When you make an auto insurance claim with Esurance we process it quickly and fairly, so you'll be back on the road before you know it.
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