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Policy last updated:
September 3, 2009
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Esurance Inks Multi-Year Deal with AutoWatch
SAN FRANCISCO, CA –
March 12, 2008 – Esurance, the direct-to-consumer
personal auto insurance company, announced the signing of a six-year agreement
with AutoWatch, a unique Web-enabled system designed for monitoring auto
repairs. Esurance launched AutoWatch in
January 2007, and the program has been a huge success with the auto insurance
company's tech-savvy customer base.
Gary
Tolman, Esurance President & CEO, stated, "Our customers use the Internet
to manage their lives, so they really appreciate the ability to monitor their
vehicle's repair online. In one of our claims surveys, policyholders who used
AutoWatch showed increased satisfaction with the claims process because AutoWatch
helps expedite vehicle repair." Esurance AutoWatch customers see a 16.5% reduction in repair length, totaling
approximately two whole days. This results in a 6% increase in customer satisfaction among Esurance's
AutoWatch users, based on the auto insurance company's internal claims surveys.
In
addition to the six-year partnership announcement, Esurance recently completed
some user interface enhancements to its AutoWatch implementation, making
AutoWatch even more integrated with Esurance's online customer experience.
Esurance customers using the auto insurance company's direct repair program can
monitor their vehicle's repair online in a virtually seamless process.
David
Henderson, AutoWatch President, commented, "Esurance is a great partner for us,
particularly because of its technology focus and commitment to excellence in
user interface design. With a
customer base that's so Internet-focused, our partnership with Esurance is a perfect
fit."
Tolman concluded,
"Our customers deserve to have the information they want 24/7, and we're
pleased that we can actually show them their car's repair real-time. Getting
into an accident is always stressful, and Esurance is committed to helping our
customers during that time. We're very pleased to sign a long-term agreement
with AutoWatch."
About Esurance®
Esurance, a subsidiary of White Mountains
Insurance Group, Ltd. (NYSE: WTM), provides personal auto insurance direct to
consumers online and through select online agents. Esurance is dedicated to
constantly improving the way people shop for, buy, and manage their auto
insurance. By combining the best of technology with industry know-how, Esurance
is able to offer hassle-free coverage with 24/7 customer service and claims
handling at competitive prices.
Through Esurance's Web
site, www.esurance.com, customers can get instant quotes, view
comparison quotes, buy an Esurance policy, and print their proof of insurance
card— all in minutes. Esurance also offers policyholders the ability to make
policy changes and file claims instantly online, demonstrating its commitment
to improving the entire insurance process from quote to claim.
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